Shipping & Returns



Free delivery in UK within 5 working days

Our packages will be sent to you by Royal Mail, first class service. We don't want you to wait too long to receive your exciting purchase, so we always aim to have your order delivered to you within 5 working days (Monday-Friday, excluding Bank Holidays), after having received payment. Orders shipped to Northern Ireland may take one day longer.

The postal services we use are as follows:
Royal Mail First Class post. 1st Class mail offers a fast, UK-wide delivery service that aims to deliver your item the next working day, including Saturdays. So depending on the personalisation and payment, we could have your item with you very fast. Please let us know by email or chat if you have any special requirements regarding delivery time, and we will do our best to get it to you in time for your special event.

Engraved jewellery
If you order engraved jewellery the delivery times will be slightly different. This jewellery will be tailor-made in our special studio and then sent to you. Usually these orders take approximately 8 working days to make and deliver.

We currently deliver in the UK, Europe and most other countries worldwide. Please contact us for your specific country's shipping rates.

14 days 100% Satisfaction Guarantee 


You may return your jewellery in its original state for whatever reason up to 14 days after receipt (except custom-made engraved jewellery).
  • If you need a long-term exchange (for example because it is a gift), this is possible. Send an email beforehand to [email protected]
  • Did you order the wrong size? No problem. We will exchange it free of charge for you. The only thing you pay for is the cost of returning the package to us.

Exception: Engraved jewellery 
These are specially made for you, custom-made. This jewellery can not be sold to anybody else after return. Engraved jewellery is therefore exempt from the 14-day warranty. 
If we have made a mistake with your order (eg. a misspelling of a name), then we will make sure to correct it and you will receive your order. Contact us for details.

Packeged to Perfection

We are very proud of our wrapping service and believe that every item should be packaged to perfection. After all, whether it's a treat for yourself or for someone else, who doesn't love opening a beautiful, hand-tied parcel to reveal a wonderful gift?


We do our best to provide you with comprehensive and complete information about the jewellery. If you are still not completely satisfied, for any reason, you can return the jewellery after receipt. Returned products must be in their original packaging and in an unused condition. We will refund the price you paid for the goods as a gesture of goodwill. Please follow the following procedure:

1) Contact us within 14 days of receipt of your jewellery via [email protected]
Please state the following with your return: 
- Your name 
- Your bank account information so we can refund the purchase amount 
- Invoice number 
- Reason for return

2) You will receive a message back from us. Then you can send the jewellery (within 21 days of receiving) to the following return address: 
KAYA Jewellery 
Utrechtse Jaagpad 139
2314 AW Leiden

3) Until the shipment is received by us, the responsibility of the returned product would normally lie with the customer. We will pack you back the total amount as soon as we receive the jewellery back.

4) The costs of returning the package will be borne by you and are not reimbursed.

5) If you don't use the 100% satisfaction guarantee, then the sale will be final 14 days after receipt of your jewellery.